What if Prisme seems stuck or the connection is interrupted?

For you if you see an error message or a long wait and don’t know whether to worry.

By Creatype · Updated November 7, 2026 · 1 min

An error message or a long wait: tell what is happening, avoid sending the same request twice, and know who to write to.

Identify the displayed message

An error message is not necessarily serious, but you need to know which one you see. Connection interrupted, reconnecting means the connection dropped during the response. A reached limit concerns account usage. A TikTok error concerns accessible data. These situations have different causes; the thinking timer alone does not distinguish them.

Avoid a duplicate request

During reconnection, Creatype attempts to recover stored work. Check your connection, then reopen the conversation if needed. Do not resend the same request: it may still be running. If an account choice is pending, select it or use Cancel.

Contact support

If the situation persists, use Help & support in settings. Include the time, displayed message and what you requested. An error screenshot can help; hide unnecessary private information. If a video is inaccessible, include its public link and the affected account.